Frequently Asked Questions
For all UK mainland deliveries of Original Paintings and digital iPad giclée prints, I am delighted to offer FREE SHIPPING.
International shipping costs are conveniently calculated at checkout, and your items are typically dispatched via tracked Parcelforce. If you have a discount code for FREE delivery, please enter it during the checkout process.
Rest assured, your items will be dispatched within 3-5 days of receiving your order. Following dispatch, you will receive a notification with tracking details, allowing you to monitor your item's journey to you.
Your satisfaction is paramount, and I am here to ensure your art reaches you seamlessly and with the utmost care. If you have any specific questions about the shipping process or need further assistance, feel free to reach out to me at firstname.lastname@example.org. I'm committed to making your art acquisition a smooth and enjoyable experience.
WHEN WILL MY ORDER BE SHIPPED?
Paintings will be shipped within 3 days of receiving your order. Prints are printed on demand so these are shipped within 3 to 5 days from receipt of your order.
HOW ARE ITEMS PACKAGED?
I take immense care to ensure that each painting and print reaches you in the same pristine condition as when it left my studio, whether it's heading across the country or to the other side of the world.
Digital prints are delicately wrapped in tissue and meticulously rolled in a heavy-duty cardboard tube with sealed plastic end caps. Upon receiving your print, carefully remove it from the tube, taking care not to touch the printed surface. These prints are ready to be framed, with or without a mount.
Original paintings receive special attention. They are wrapped in recyclable bubble wrap, complete with corner protectors, and then securely packaged in rigid cardboard boxes. This meticulous process ensures that your painting is fully shielded during its journey to you.
Your satisfaction is my priority, and I want you to experience the joy of unwrapping your artwork in perfect condition. If you have any specific questions about the packaging or need further assistance, feel free to contact me at email@example.com. I'm here to ensure your art arrives with the utmost care and attention to detail.
WHAT IF MY ITEM ARRIVES DAMAGED
In the unlikely event your painting or print arrives damaged please retain the packaging and photograph the damage to the outer packaging and item itself and contact me by email at: firstname.lastname@example.org
I will then dispatch another print or in the case of a damaged painting offer a refund on its return where I will seek to make a claim on the insurance which applies to all items.
WHAT ARE GICLEE PRINTS?
Simply put, a giclee (pronounced “zhee'clay”) is a fine art print created by using a specialised high resolution inkjet printer. Yes, a giclée is in fact an “art print” but giclée prints stand apart with their extremely high level of quality, longevity and value compared to a standard print. The large format printers use 12 inks which are UV protected.
I specify Hahnemühle Photo Rag paper which is a high quality archival fine art paper designed especially for high quality giclée printing.
Giclée prints offer a perfect reproduction from my digitally drawn iPad drawings with beautiful rich clean colour reproduction allowing you to see all mark making in detail.
DO YOU OFFER FRAMING?
Both prints and paintings are supplied unframed to allow you to choose your own framing option to fit with your decor. However, I can offer framing suggestions if you wish so please contact me to discuss this either before or after purchasing.
For digital iPad prints I suggest an oak frame approx 20mm wide to the front and 30mm deep. The choice of a whether to have a mount is personal but I prefer them without one.
You'll see on this website that I include framed mockups of my paintings in white or black and I prefer a wide frame (50-76mm) which I feel works best on size of paintings I currently offer.
However, I'm also looking at other options such as waxed finishes with an element of brushed gold edging which I may include in later mockups.
I want you to be over the moon with your purchase, and if for any reason you don't, no worries, I'm here to help. My 30-day returns policy is designed to ensure a smooth and worry-free process.
Simply send the item back within 30 days in its original condition and packaging, using a tracked service with insurance for loss or damage during transit. Your piece is valuable, and its safety matters to me.
Once I receive the returned artwork, I'll swiftly process a full refund to the card you used for the purchase. Your satisfaction is my top priority, and I want you to feel confident in your purchase.
Have questions or need assistance? Drop me an email at email@example.com. I'm here to chat, understand any concerns you might have, and work together to find a solution.
Keep in mind that, while I do my utmost to ensure your satisfaction, I can't take responsibility for any loss or damage that might occur during the return shipping.
Thanks for choosing Jeff Parker Art—I'm genuinely committed to making sure your art experience is not just good but fantastic.